[Oh dear, that undoubtedly sounds like a kid, and they seem...distressed and confused which is, in all honesty, pretty par for the course in this world. Poor kid, Ochako feels for them, and knows she should at least try to give them as much information as possible before someone swoops in and makes a true mess of things.]

Um...s-sorry, I know this message wasn't probably intended for anyone else, but. Y-You should know that using the network here is open for everyone to access. I'm kind of guessing you just got here, right? If you need any questions answered, I can try to help you - my name is Ochako. Uraraka Ochako--...eh. L-Last name first.

The 'things' your talking about are, um...Po--...Pokeymans? [SO CLOSE.] But they're semi-sentient animals that have qui--erm...different kinds of powers. You should've been given one when you first showed up, and you can befriend or catch others in the routes and towns, too.